*Go to About this Mac> Get More Info> System Report> Software To determine if the machine is booting in 32bit kernal mode: If you are not running 64bit, in some Macs running 10.7.x and earlier, the boot kernel can be set to boot into 64bit by default if it is not already. Because the card is showing up on the system but not in the driver, this could potentially be the issue. Apple has phased out support for 32bit with its new hardware and OS. If you had a secondary source to test with as well, this would be ideal to rule out any potential incompatibilities between your particular camera and our card.Īs something to first check out, can you confirm your Mac Pro is running the 64bit boot kernel rather than the 32bit? In Desktop Video version 9.7, the 32bit Boot Kernel in Mac is no longer supported. You can also check the resolution coming out of the camera when you have it directly connected to a monitor. If you're coming HDMI out of a camera, 1080i59.94 would be a good starting point as this is a common resolution in these setups. To simplify things, you can test in the included Media Express software rather than Final Cut so you can quickly cycle through resolution settings to ensure whether or not the card is receiving video. If the card is showing up on the system and you're able to make changes in System Prefs, that's a good sign. There will be a link at the bottom of the screen under the "Still Having Trouble" section that says "Send Request." You can reference this thread. You can email us at support-usa (at) blackmagicdesign (dot) com, or if you are outside the US, you're welcome to contact a support office closer to your region by going to our Support site and inputting the particular product you need support with. If you are unable to call during our support hours, you may email us as well for more in depth assistance. Contact information for our different Support offices can be found here: If you need additional assistance, you may contact your nearest Support office for further troubleshooting. For FCP 7, you will need to select an appropriate Blackmagic Easy Setup that corresponds to this resolution and frame rate as well. In Media Express preferences, you will need to ensure that you have also selected the proper resolution and frame rate that is outputting from your camera. If the issue is just a setting, you will need to confirm that in System Preferences you have selected HDMI Video for the Set Input drop down. If you are unable to see the hardware here, I would recommend trying to first reseat the card then try a different PCIe slot and/or a different system to confirm if the hardware is functional. Is the Intensity Pro showing up as available hardware on the computer in your System Information? Secondly, in System Preferences under the Blackmagic Design settings, are you able to make changes to the Intensity Pro settings or does it show "No Settings Required" at the top? If you are able to see the hardware in both these locations, you may have a setting wrong in Media Express and FCP 7.
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